Best product/service award in Voip2day 2009.

It is a pleasure to let you know that our software “DialAplet” has been awarded a prize as “Best Product” in the trade fair Voip2day/ SIMO-Network in IFEMA last week.

The most significant factors which lead to this success are:

• Product originality and innovation.
• Live demo in the showroom.
• Products social usefulness.

The international jury was composed by:

• José Mejías (AdamVozIP)
• Olle Johansson (Edvina)
• Jesús Gumiel (Telefónica I+D)
• Nicolás Gudiño (Asternic)
• Alberto Sagredo (Avanzada7)

This photo shows Nacho Cabrera, president of the organizing comittee awarding the prize to our co-worker Clara Santos, responsible at the department of product internationalisation.

We want to share this honour with every single one of our clients and collaborators in order to show our appreciation for all the contributions through their proposals. Undoubtedly this fact supports product improvement significantly.

DialApplet in the Voip2Day, in the framework of the next SIMO NETWORK 2009.

DialApplet, specialist in high performance real-time solutions for Contact Centers, will perform next September 22nd a paper called "DialApplet, operational excelence", where we will focus on the advantages DialApplet provides to the telemarketing services, appointment arrangement, telephone sells, chargments, customer support, service desk, polls, virtual secretary and telephone operator. It will take place at 13.00 in the second floor of the north conventions center. We will be pleased to present you all the advantages of our systems in that same room during the 3 days the conference will take place.

For more information:

• www.voip2day.net/2009/es/registrarse
• News Simo
• www.simo.ifema.es
• Twitter voip2day

New friend: Directive Soft

2 decades of experience and a strong presence in Latin America endorse the
compromise of generating avant-garde solutions that bet on technologic
innovation around the world.

Our Contacts:

• Email: ventas@directivesoft.es
• Website: www.directivesoft.es

New friend: TechSyrup Pvt Ltd.

We focus on technology solutions for Start-up and Rapidly Growing Call Centers and provide consulting services for configuration of Call Center Voice Processing System for Inbound and Outbound Calls using Asterisk PBX and Predictive Dialer System.

Our Contacts:

• Email: info@techsyrup.co.in
• Website: www.techsyrup.co.in

New friend: Vogo VOGOTECH - Providing Innovative Technology for Emerging Markets

VOGO Technologies ("VogoTech") is a vibrant and innovative company formed by an experienced team who recognizes the power and potential of breakthrough technologies to change the landscape of customer interaction. We specialize in high quality information technology and telecommunications solutions and services for businesses. We conduct business in approximately 58 Countries, and are engaged in every aspect of the communication and technology industry, including design and production, development, marketing and implementation, equipment manufacturing and sales, integration and retrofitting infrastructure. Our mission is nothing short of revolutionizing the way businesses use technology. To build what they need, when they need it at a flexible cost that won‘t keep their mind from their core business.

We excel in four areas important to your business:

Breadth of service - Depth of service - Reach of service -Quality of service

Our Contacts:

Tel: +1.703.504.9200

Toll: +1.866.599.VOGO

Email: info@vogotech.com

Website: www.vogotech.com

DialApplet 2.0

The version 2.0 of the product will be released soon. We would like to than every user who downloaded DialApplet and filled out the poll for new features.

+ DialApplet Call Center:

A new concept of Call Center based on simplicity, independence, flexibility and robustness.

• Multi-campaign support: With the possibility of "hot" modifying the parameters of the campaign.
• Predictive and progressive dialing with detection of fax, answering machines and modems. Based on interactive learning and using a multithreaded technology.
• Manual and Auto Power Dialer. Designed for exclusive campaigns where the quality of the call is fundamental.
• Workflow: the easiest and most robust system to create, modify and manage our argumentaries. The dialing of the numbers with the option to call them again by user or campaign is fully integrated into our dynamic workflows.
• Quality Metrics: the most used metrics in the Call Center industry, with a fully-configurable reporting system.
  
  Agent view:
  + Average call length by agent.
  + Average answer time by agent.
  + Answered incoming calls.
  + Outbound calls by agents.
  + Unanswered calls by agent.
  + Number of available agents.
  + Breaks by agent.
  + Total break time.
  Call Center view:
  + Average / minimum / maximum call length by day of the week.
  + Timeout between calls by day of the week.
  + Details of the calls at a particular date and time.
  + Details of the incoming calls at a date and time.
  + Details of the outgoing calls at a date and time.
  + Details of the missed calls at a date and time.
  + Details of the unanswered calls at a date and time.
  Campaign view:
  + Talk time by worked day.
  + Ranking of use by agent.
  + Number of calls completed.
  + Completed calls by campaign.
  + Automatically attended calls.
  + Average / minimum / maximum time between calls a day.
  + Time between calls by time.
• Monitoring: all the vital data in real time. Agent status: busy, free. Call status: complete, congestion, rejected, autoattended, unanswered, fax, answering machine, error...
• Detailed list: Get the details of the calls of every campaign with a simple click having several levels of detail (agent, status, time,...).

+ Improvements in the product:

• Added a search filter into the recordings panel allowing you to filter by user, source, destination, beggining and length.
• Added a search filter into the calls panel allowing you to filter by user, source, destination, beggining and length.
• Improved the contact management for campaigns with more than one million telephones.
• Optimizations in the management of event notifications.
• Improved the integration between argumentaries and external applications through the Ring & Open feature.

+ New features and improvements in the whole family of products (Enterprise, Auditor and Call Center):

• Multiple Asterisk Managers.
• Integration with Thunderbird.
• Active presence.
• Call registry including lost, incoming and outgoing calls.
• Possibility of using a local database.
• In the Ring & Open feature, we add the interconnection through a web service.
• Forward to the voicemail box.

Video: "Quick Call " feature of DialApplet

Compatible 100% with Asterisk.